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These Terms of Purchase apply to all course enrolments, digital downloads, memberships, and in-person events provided by Artemis Health Ltd, trading as The Menopause School, company number 14691866, registered at 14 Avery Court, Wharf Lane, Solihull, England, B91 2NG (“we”, “us”, or “our”).
By purchasing any product or service from us, you agree to these Terms.
1. Contact Information
Email: info@themenopauseschool.com
Telephone: +44 7902 425 197
Website: https://themenopauseschool.com
2. Definitions
- “Services” – the online courses, taught courses, memberships, or digital materials provided by The Menopause School.
- “Course Materials” – written, visual, or recorded content supplied as part of the Services.
- “Online Course” – a self-paced or tutor-led course delivered via a digital platform.
- “Taught Course” – a course delivered in person or live online.
- “Fees” – the total price payable for the Services.
- “You” / “Your” – the individual purchasing or accessing the Services.
3. Ordering and Contract Formation
3.1 Your order constitutes an offer to purchase Services in accordance with these Terms.
3.2 A legally binding contract is formed once we send you an email confirming acceptance of your order and receive full payment.
3.3 Each course or product purchased is treated as a separate contract.
3.4 We reserve the right to decline an order at our discretion (for example, if a course is full or payment is not authorised).
4. Payment and Fees
4.1 Fees are shown on our website or in written correspondence at the time of purchase.
4.2 All Fees must be paid in full before access is granted to any Online Course or before attending any Taught Course, unless a payment plan is expressly agreed.
4.3 Prices are listed in GBP and exclude VAT unless otherwise stated.
4.4 You are responsible for any bank or card charges incurred when making payment.
4.5 Where a payment plan is offered, failure to complete instalments may result in suspension or cancellation of access.
5. Cancellations and Refunds
5.1 Digital and Online Courses
Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel from the date of purchase unless you access or download the course materials.
Once access has been granted or materials downloaded, the right to cancel no longer applies.
5.2 Taught Courses or Live Events
For in-person or live online training, you may cancel up to 14 days before the scheduled start date for a full refund. Cancellations made within 14 days of the start date may not be refunded, but transfers to another date may be offered at our discretion.
5.3 Transfers and Substitutions
We may, at our discretion, allow you to transfer your booking to a later date or substitute a different participant.
5.4 How to Cancel
Email info@themenopauseschool.com with your name, order date, and product name. Refunds are issued using the original payment method within 14 days of approval.
6. Our Services
6.1 Course descriptions are provided on the website. We deliver Services with reasonable skill and care and reserve the right to make improvements or minor changes without notice.
6.2 We make no guarantee that completion of a course will result in any particular outcome, qualification, or employment opportunity.
6.3 Access to Online Courses is typically granted for the lifetime of the product or for the period stated at purchase. If the course platform is discontinued, reasonable notice will be given.
7. Intellectual Property
7.1 All Course Materials, brand names, and related content are owned or licensed by Artemis Health Ltd.
7.2 By purchasing a course, you receive a personal, non-transferable, non-exclusive licence to use the materials for your own learning only.
7.3 You must not:
- Copy, reproduce, or distribute Course Materials;
- Record or share live sessions;
- Re-sell or re-brand our content;
- Use the materials to train others or create derivative works without written permission.
7.4 Breach of this clause may result in immediate termination of access and legal action for infringement.
8. Confidentiality
Both parties agree to keep confidential information shared during the Services (including client discussions, course materials, and business methods) private and not disclose it to third parties except where required by law.
9. Liability
9.1 Our courses and materials are for educational purposes only and are not a substitute for medical or psychological advice.
9.2 We do not accept liability for:
- Loss of profit, income, goodwill, or opportunity;
- Indirect or consequential loss;
- Any reliance you place on information without consulting an appropriate professional.
9.3 Our total liability arising from any claim shall not exceed the total Fees paid for the relevant Service.
9.4 Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.
10. Data Protection
We handle personal information in accordance with our [Privacy & Cookie Policy], available on our website.
By purchasing a course, you consent to us using your data as necessary to deliver the Services and communicate with you.
11. Termination
We may suspend or terminate your access without refund if you:
- Breach these Terms or misuse Course Materials;
- Act abusively or disruptively towards staff or other learners;
- Fail to complete payment obligations.
Clauses relating to Intellectual Property, Liability, and Confidentiality survive termination.
12. Force Majeure
We shall not be liable for any delay or failure caused by circumstances beyond our reasonable control, including illness, technical failure, strikes, or government restrictions.
If a course is cancelled for such reasons, we will offer a new date or credit transfer.
13. Assignment
You may not transfer your contract or course place to another person without our written consent.
We may assign our rights or obligations to another entity, provided your rights remain unaffected.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
15. Contact Us
For questions about these Terms or any purchase, please contact:
Artemis Health Ltd t/a The Menopause School
14 Avery Court, Wharf Lane, Solihull, B91 2NG, United Kingdom
Email: info@themenopauseschool.com
Telephone: +44 7902 425 197